9bdb Privacy Policy — Your Information Is Safe With Us
This policy clearly describes how your personal information is collected, stored, and used on the 9bdb platform.
Introduction
9bdb ("we", "us", or "the platform") provides a safe and trusted online gaming service for Bangladeshi players. Protecting your privacy is one of our top priorities. This privacy policy describes how 9bdb collects, uses, stores, and keeps your personal information secure.
By using any of 9bdb's services, you are considered informed of the terms of this privacy policy. This policy is consistent with our Terms and Conditions, and it is recommended that both documents be read together.
1. Information We Collect
9bdb collects various types of information to ensure a smooth gaming experience for you and to process transactions securely. The types of information are described in detail below:
1.1 Registration and Identity Information
- Full name and date of birth (for age verification — only persons aged 21 or above may open an account)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Government-issued ID information required for identity verification
1.2 Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for transactions)
- Deposit and withdrawal history
- Records of bonus and promotional benefit usage
Important: 9bdb does not store any full card numbers or banking passwords. All financial information is secured through SSL encryption.
1.3 Technical and Behavioral Information
- IP address, browser type, and operating system
- Device identifier information (Device ID)
- Time spent on the site, pages visited, and gameplay activity
- Information collected through cookies and similar tracking technologies
2. Purposes of Using Your Information
9bdb uses your information only for legitimate and specific purposes. The main purposes are listed below:
2.1 Account Management
Your registration information is used to create, verify, and manage your account, confirm your identity, and maintain a secure login process.
2.2 Processing Financial Transactions
Financial information is used to accurately process deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
2.3 Providing Customer Support
Your information may be needed to provide effective assistance through our 24/7 live chat support team and via email ([email protected]).
2.4 Security and Fraud Prevention
Information is analyzed to detect suspicious transactions, attempts to create multiple accounts, and misuse of the platform. This is part of ensuring the security of all users.
2.5 Service Improvement and Personalization
9bdb analyzes your gameplay experience to improve platform performance and to display relevant games and offers based on your preferences.
2.6 Responsible Gaming
As part of our Responsible Gaming policy, user gaming behavior is monitored to identify whether any user is playing at a harmful level and to provide appropriate support.
3. Cookies and Tracking Technologies
9bdb uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
3.1 Essential Cookies
The platform cannot function properly without these cookies. They are used to maintain login status, manage security tokens, and keep your session active.
3.2 Functional Cookies
These cookies are used to remember your preferences such as language selection, game history, and display settings, so you do not have to reconfigure settings each time.
3.3 Analytics Cookies
Anonymous statistics are collected to understand which parts of the platform are used most. This information does not directly identify any individual.
4. Data Sharing and Third Parties
9bdb never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment Service Providers
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. They operate under their own privacy policies.
4.2 Technology and Service Partners
The minimum necessary information is shared with game software providers and partners who manage the platform's technical infrastructure. These partners are contractually bound to maintain the confidentiality of the information.
4.3 Legal Obligations
Information may be provided to authorities when required by a valid court order, regulatory directive, or criminal investigation. In such cases, 9bdb always complies with the law.
4.4 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity, but the protections of this privacy policy will remain in place.
5. Data Security Measures
9bdb takes industry-standard technical and administrative measures to keep your information secure:
- SSL Encryption: All data transmission on the site is encrypted using SSL/TLS technology, which prevents third-party access.
- Password Hashing: Your password is never stored directly — it is kept in encrypted form using strong hashing algorithms.
- Access Control: Only authorized staff can access information, and only the information necessary for their specific role.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
- Data Center Security: Information is stored in secure data centers with both physical and digital security measures in place.
Even so, complete security on the internet cannot be guaranteed. If you suspect a security incident, please notify us immediately.
6. Data Retention Period
9bdb retains your information for as long as your account is active or as needed to provide services. The retention periods for different types of information are described below:
6.1 Account Information
Information may be retained even after account closure for the period necessary to meet legal obligations and resolve potential disputes.
6.2 Financial Transaction Records
Transaction history is retained for the long term in accordance with financial regulatory standards.
6.3 Log Files and Technical Data
Server logs and technical data are stored for a limited period and are then automatically deleted.
7. Your Rights
9bdb respects each user's rights regarding their information. Your key rights are described below:
- Right to Access: If you want to know what information we hold about you, please contact us.
- Right to Rectification: You can request correction of any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, subject to legal obligations.
- Right to Restrict Processing: You may object to the processing of your information for specific purposes.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
- Right to Withdraw from Marketing: You can opt out of promotional communications at any time.
To exercise these rights, contact us at [email protected]. After verifying your identity, your request will be processed as quickly as possible.
8. Protection of Minors
9bdb strictly does not provide services to persons under the age of 21. Age verification is mandatory during the registration process. If a minor's account is identified, it will be closed immediately and the associated information will be securely deleted.
9. Third-Party Links
The 9bdb platform may contain links to third-party websites. These websites operate under their own privacy policies, and 9bdb is not responsible for their methods of collecting or using information. It is recommended that you read a third-party website's privacy policy before visiting it.
10. Policy Changes
9bdb reserves the right to change this privacy policy at any time. For significant changes:
- A notice will be displayed on the platform
- Amendments will be communicated to registered email addresses
- The "Last Updated" date at the top of the policy will change
Continued use of the platform after any changes means you are considered to have accepted the new policy.
11. Contact and Complaints
For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7, support in both Bangla and English
We are committed to responding to your requests as quickly as possible. For more information, you can visit our FAQ page.